Working with a Specialist Mentor or SpLD Tutor

Responsibilities when working with an assigned specialist mentor or tutor.

Your responsibilities are:

  • Appointments will be arranged at a time convenient to you.
  • You must contact your mentor/tutor to cancel if you cannot attend an appointment.
  • You will be contacted if the mentor/tutor needs to cancel the appointment (e.g., illness).  The mentor/tutor will contact you to reschedule your appointment when they return.
  • If you do not attend and do not give 24 hours of notice of cancellation this will impact the number of remaining sessions available to you with the mentor/tutor.
  • If you do not attend three successive sessions your file may be closed and you may require to be re-referred by a disability advisor.

When meeting you are expected to:

  • Arrive on time
  • Be prepared for the session
  • Take responsibility for your own learning
  • Help the mentor/tutor identify areas that are causing you difficulty at university and/or situations that you are finding challenging so that you can work on developing coping and learning strategies
  • Ensure an uninterrupted session
  • Treat your mentor/tutor with respect

Confirming Timesheets:

  • You are expected to confirm that a session has happened via the online timesheet system, Connect.  You will be sent an email prompt each week if you have a timesheet to confirm.
  • You are expected to confirm sessions where you have given less than 24 hours of notice of not being able to attend.
  • Without this confirmation, we will not be able to claim the funding to cover the cost of your support.
  • If you have any difficulties using the system, contact disability.service@ed.ac.uk.

Confidentiality

  • Confidentiality and information sharing will be fully discussed between you and your mentor/tutor.
  • However, if your mentor/tutor is concerned about your immediate safety or someone else's safety, they will share relevant information with a third party.  All attempts will be made to inform you of this at the time.
  • The systems and safeguards to safely store data are in line with Data Protection Law.  More information can be found via our Privacy Notice (link).

Feedback and Complaints

If you are unhappy with your mentor/tutor support, contact the Service so that we can help solve the issues.

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