Working with a student support assistant (SSA)

Responsibilities when working with an assigned SA (notetaker, library assistant, lab/studio/practical assistant).

Your responsibilities are:

  • Make contact with the Service as soon as possible to ensure you receive support in a timely manner.
  • Provide us with your full semester timetable, informing us of the days, times, and location of all your lectures, tutorials, labs, workshops, etc. where you would like SA support.
  • Unless otherwise specified SAs attend lectures with the student present, if you do not turn up for your class your SA may not be given access to the lecture on your behalf.
  • If you are ill or cannot attend class you MUST inform your SA and the Service disability.service@ed.ac.uk.
  • If the location or format of your class is changed (e.g., from in person to remote), let your SA know, as they will not receive this information directly.
  • Contact between students and SAs is mainly via email.  You will need to agree for your contact details to be passed on.
  • Confirm your SA’s timesheet. Once a month, you will receive an email from the Connect timesheet portal asking you to confirm your supported sessions.  This will allow us to claim the funding back from your funding provider.
  • For library support, give your SA a minimum of 48 hours’ notice.
  • You must provide your SA with the exact shelf location, title and author of book and pages you wish to be scanned / photocopied.
  • Either purchase or reimburse your SA for any photocopying or printing costs if necessary.  Your SA will keep a record of the cost.
  • Be respectful towards your SA at all times and inform your Disability Advisor if your needs are not being met.
  • Each academic year you are responsible for re-applying for funding to cover the cost of your support assistant.  We can help you with this process.

Our responsibilities are: 

  • You will be matched with a SA for note taking on the basis of your timetable and the availability of the SAs.
  • If you have used a SA previously, we will try to match you again, if your timetables and their availability are still aligned.
  • When possible, we try to match each student with one SA.  However, you may find you have 2 or even 3 SAs, depending on the number of lectures you have each week.
  • Most notetakers type notes electronically unless you have been assessed as needing handwritten notes.  Your SA will be advised as to what type of notes you require.