Feedback and complaints

Complaints procedures and how to feedback to the Service.

We welcome any feedback you have about our Service, or our website, regardless of whether it is negative or positive.

  • If you want to appeal your marks, degree classification or award, you will need to follow the Academic Appeals University guidance. 
  • If you want to complain more generally about your course of study, you will need to follow the Student Complaint Procedure University guidance. 

If you want to complain about the Service, you can:

We aim to respond to feedback and complaints within 10 working days.


Ways to Feedback:

We aim to respond to feedback in 10 days. 


Disability and Learning Support Service Evaluation

This article was published on